FAQs

1. What products does The SemiColon Shop offer?

The SemiColon Shop offers a variety of trendy apparel and accessories, including the popular "We All Have A Story Unisex Tee" and "I Got This Unisex T". These products are perfect for those looking for casual comfort with a touch of uniqueness. The shop also sells the inspiring "Don't Give Up Mug", which is a perfect gift for hot beverage lovers.

2. Can I return or exchange a product?

Unfortunately, we do not accept returns or exchanges, unless due to special circumstances. We will consider these on a case-by-case basis. Please contact us if you have any concerns or issues with your order.

3. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Please note that we will not address any issues if notification is 7 days past the delivery date.

4. How do refunds work?

If your order qualifies for a refund, we will notify you once we've received and inspected your return. We will let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

5. Where do you ship?

We currently offer shipping to addresses within the United States and Canada only. Please note that shipping fees and delivery times may differ depending on the location of delivery.

6. What is the delivery time for orders?

Our standard delivery time is between 3 to 12 business days from the date of purchase. However, please be aware that delivery times may vary based on your location, the shipping method selected, and any unforeseen circumstances, such as customs delays for international orders.

7. How long does order processing take?

All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status. Please note that tracking information may take up to 24 hours to become available.

9. How are shipping fees calculated?

Shipping fees are calculated based on the selected shipping method, delivery destination, and the weight of the items in your order. The applicable fees will be displayed during the checkout process.

10. What should I do if I need to modify my order?

Once an order has been placed, modifications, including changes to the shipping address or shipping method, may not be possible. Please review your order carefully before confirming your purchase. If you have any concerns or need assistance, please contact us as soon as possible.